SHIPPING & RETURNS
Orders are dispatched from our UK office on the next business day. How long it takes to arrive to you will depend on your location. It usually takes 1-3 business days for orders to be delivered in the United Kingdom. Shipping outside of United Kingdom can take anywhere from 3-12 business days.
| Shipping Method | Cost (free above £50) | Timeframe | |
|---|---|---|---|
| UK Standard Delivery (mainland UK only) | £3.95 | 2-3 business days | |
| UK Next Day Delivery Order before 1 pm (Monday–Friday) | £5.99 | Next business day |
| Shipping Method | Cost | Time | Tracking |
|---|---|---|---|
| Standard Tracked Delivery | FREE or A$14 on orders below A$100 | 6-12 Business days | Yes |
| Priority Tracked Delivery | A$24 | 4-10 Business days | Yes |
| Express | A$50 | 1-3 Business Days | Yes |
| Shipping Method | Cost | Time | Tracking |
|---|---|---|---|
| Standard Tracked Delivery | FREE or NZ$18 on orders below NZ$125 | 6-12 Business days | Yes |
| Priority Tracked Delivery | NZ$30 | 4-10 Business days | Yes |
| Express | NZ$65 | 1-3 Business Days | Yes |
| COUNTRY | Standard | Time | Priority | Time |
|---|---|---|---|---|
| Ireland | Free or €7 on orders below €60 | 4-7 Business days | €10 | 3-6 Business days |
| Germany | Free or €7 on orders below €60 | 5-9 Business days | €10 | 3-7 Business days |
| Rest of EU | €15 | 7-11 Business days | ||
| Other Europe (Switzerland, Iceland, Liechtenstein, Norway) | €15 |
| Country | SHIPPING METHOD | COST | TIME |
|---|---|---|---|
| United States | Standard Shipping | FREE or US$12 on orders below US$70 | 7-11 Business Days |
| United States | Priority Shipping | US$20 | 3-8 Business Days |
| United States | Express | US$25 | 1-3 Business Days |
| Canada | Standard Shipping | FREE or CA$12 on orders below CA$100 | 7-11 Business Days |
| Canada | Express | CA$30 | 2-4 Business Days |
| Shipping Method | Cost | Timeframe | Tracking |
|---|---|---|---|
| Standard Shipping | US$30 | 5-7 Working Days | Yes |
Please note! Duties and taxes are not included in the total displayed at checkout. These charges are determined by the customs authority in the destination country. The amount is calculated based on the value of your order and the applicable duty-free threshold (if any) for imported goods.
The recipient is responsible for paying any customs duties and import taxes, which are collected upon delivery. Please note that Amber Buddy does not cover these costs.
If you choose not to pay the customs fee when your package arrives and decide to return the order to us, please be aware that the customs fee will be deducted from your refund, as it remains the customer’s responsibility.
RETURNS
Returns & Exchanges
If for any reason you are not completely satisfied with your purchase, you may return your item for a refund or exchange within 60 days of delivery.
Returned items must be unused, in their original condition and show no signs of wear or damage. Products should be returned in their original packaging, including any pouches, boxes and accessories supplied with the order.
Customers are responsible for arranging and paying for return postage for ordinary returns. If your order arrives damaged, incorrect or defective, Amber Buddy will cover the applicable return costs and resolve the issue accordingly.
No restocking fee is charged. Original outbound shipping charges are non-refundable for ordinary returns.
Once your return has been received and inspected, please allow up to 7 business days for your refund or exchange to be processed. We will email you once your return has been inspected and accepted.
Before sending anything back, please make sure your item meets the following return requirements:
- All items must be in their original condition, with no signs of wear or damage.
- Products should be returned in their original packaging, including any pouches, boxes, or accessories that came with them.
Return shipping costs
In most cases, the customer is responsible for covering return shipping costs. If your order arrives damaged, incorrect, or defective on arrival, we’ll cover the return shipping costs.
Once we receive your return, please allow up to 7 business days for us to process it. As soon as we’ve inspected the item and confirmed it’s in good condition, we’ll send you an email to confirm your refund or exchange.
